I had an upsetting experience on Halloween night at my favorite restaurant. In response I wrote an email, but then I was concerned it was a tad bit mellow dramatic (something I have never been accused of before). I sent it to my sister to ask her thoughts, and she in turn sent it to all of our friends. They agreed it was on par with my feelings and should be sent. It went a little something like this:
Original Comment:
Dear Chipotle,
I have been a loyal burrito lover for 15 years now. Growing up in Denver, I remember walking down Evans from Chipotle to the ice cream shop with my father from a young age. Later I remember kissing my high school sweetheart for a free meal on Valentine's day, and covering myself in tin foil for All Hallow's Eve. After that, I rejoiced when I lived in Oklahoma City, and a Chipotle was finally opened in Edmond, OK in 2008.
Last night, in a state of nostalgia, my sister and I dressed in tin foil and headed to our local Duke Chipotle for our delicious holiday tradition. (Yes it was cold, yes it was late, and yes Chipotle was 25 minutes away...but we thought it was worth it).
Upon our arrival we saw a whole host of costumes, but none of them true Chipotle lovers, as none of them were burritos. I went through the classic assembly line that has changed little throughout the years, and created my perfect chicken burrito. My sister in front, lands at the register and is charged full price. She inquired about the $2 burrito (a change from the days of old, but still a deal), only to have the woman at the register reject her foil as a costume. The same to me. Is a burrito no longer an acceptable costume in the house of burritos? What mad state has the world come to?
To make the matter worse, after I sat down to my over-priced-yet-nectar-of-the-
What would you do if you were me, Chipotle? You've been there for me throughout the years, and I have a hard time leaving you. We shared prom nights, first kisses (cilantro-ful and amazing) and drunken snacks together. You've been with me through two-a days in high school, spending hours driving from Oklahoma City to Dallas just to get my burrito fix 2006/07 before Edmond Chipotle existed. I've seen you in New York, Boston, and Chicago on all of my business trips. And yet, you've changed. And I'm not sure I can continue this one sided love. You are no longer the restaurant of free student drinks, human interest pieces on the cups, and a burrito in celebration of love. You are a place of judgment and double charging. I am hurt and rejected, miffed, and out an additional $6.89. So I ask again, what would you do if you were me?
Please help me and give me some advice, I'm not sure we can be together in the future- but I'm not sure I can live without you.
Yours,
Molly
Too much? Apparently not because I just received the following reply. (On a Sunday no less!)
Molly,
Thank you for taking the time to write us. It's a real pleasure to hear some of your storied history with us, and I'm very sorry about the way you were served by our team at the Duke Medical location. We should not have been overly discriminating about the costumes for this offer. We wanted this to be a fun, festive occasion to honor our fans and give back to the community, and we're disappointed that it was anything less than this for you. I will bring this to the immediate attention of the folks who oversee the restaurant so they can make sure their team is treating our guests with respect during events like this.
Again, we really appreciate your taking us seriously enough to express these concerns in writing. I'd also like to offer you a bunch of free-burrito cards (good for any menu item) as a way to say thanks for your support and we will do better. If you can write back with your postal address, I'll mail the cards out shortly. Thanks for keeping us informed, and I look forward to your reply.
Sincerely,
James
My relationship with this place is like a battered woman. I finally think I've had enough, and then he does one sweet thing to bring me back again. How long will it be until the next injustice?